Privacy Policy

This page contains a privacy policy explaining how personal information is collected, held, used and disclosed in connection with automotive retail, servicing, website activity and related business operations in Australia.

The policy covers information such as names and contact details, identity and licence data, vehicle registration numbers, enquiries, test drives, sales and service records, warranty information, communications, website activity, device information and CCTV footage. Information may be collected directly from individuals, as well as from suppliers, contractors, related entities, vehicle manufacturers, referees, public records and other publicly accessible sources.

Cookies and similar technologies may record information including IP address, device and browser type, pages viewed, time spent, click behaviour, referring websites and approximate location. This data may be used to improve website functionality, analyse performance, understand traffic patterns and support online enquiries and digital forms.

Personal information may be used to provide automotive products and services, arrange vehicle transfers and registrations, manage warranties, recalls, repairs and roadside assistance, verify identity for test drives or vehicle loans, respond to enquiries, conduct customer satisfaction activities, protect property and comply with legal obligations. Sensitive information is not used for direct marketing purposes.

Information may be disclosed to related entities, service providers, contractors, suppliers, financiers, insurers, vehicle registries, manufacturers, professional advisers, regulators, courts and government agencies where permitted or required. Some information may be stored or processed overseas, including through servers and service providers in Australia, the United States, Singapore, Japan, Hong Kong and the Philippines.

The policy states that reasonable steps are taken to maintain accurate and current information, protect it from misuse or unauthorised access, and destroy or de-identify it when it is no longer required, subject to legal retention requirements. Individuals may request access to their information, seek correction or make a privacy complaint. Requests and complaints are intended to be addressed within 30 days, although additional time may be required in some circumstances.

• Policy version: 3.0
• Version date: April 27, 2026
• Last updated: March 24, 2026
• The policy also includes a separate notice concerning information sharing within the authorised Toyota network.